Refund Policy for SimlyGo

1. Digital Nature of Goods

SimlyGo provides digital eSIM profiles. Due to the nature of digital content, once an eSIM has been installed and/or data usage has commenced, the product is considered "consumed" and cannot be returned.

2. Eligibility for Refunds

We offer a full refund only under the following conditions:

• • Technical Failure: The eSIM could not be installed or connected to a network due to a technical issue on our end, AND our support team was unable to resolve the issue.
• • Non-Delivery: You did not receive the QR code via email within 24 hours of purchase.
• • Device Incompatibility: You purchased an eSIM for a device that is not eSIM-compatible. (Note: This is granted as a one-time courtesy).

3. Non-Refundable Situations

We cannot offer refunds for:

• × User Error: You deleted the eSIM from your phone settings by mistake.
• × Wrong Region: You bought a "USA" plan but traveled to "Canada."
• × Change of Mind: You decided not to travel after buying the plan.

4. How to Request a Refund

Please contact us at info@simlygo.io with your Order Number and a screenshot of the issue (e.g., the error message). We aim to resolve all queries within 24 hours.