Installation Guide

Installation Guide

How to Install Your SimlyGo eSIM

Setting up your eSIM is easy. It takes about 2 minutes.

⚠️ Important Tip: You need an internet connection to install an eSIM. Please do this before you leave home or while connected to airport Wi-Fi.

📱 For iPhone (iOS)

Step 1: Add the eSIM

  • Go to Settings > Cellular (or Mobile Data).
  • Tap Add eSIM or Add Cellular Plan.
  • Select Use QR Code.
  • Scan the QR code we sent to your email.
  • Follow the prompts and tap Continue.

Step 2: Label Your Plan

Your phone will ask you to label the new line.

  • Select "Travel" or "Secondary" (or type "SimlyGo").
  • Tap Continue.

Step 3: Configure Settings (Crucial!)

  • Default Line: Select "Primary" (Your home number).
    This keeps your personal number active for calls/texts.
  • iMessage & FaceTime: Select "Primary".
  • Cellular Data: Select "Travel" (The SimlyGo eSIM).
  • Allow Cellular Data Switching: Turn this OFF.
    (Prevents accidental roaming charges on your home SIM).

Step 4: When You Land

  • Go to Settings > Cellular.
  • Tap your SimlyGo line.
  • Toggle "Turn On This Line" to GREEN.
  • Toggle "Data Roaming" to GREEN.
  • You are now connected! 🚀

🤖 For Android (Samsung / Pixel)

Step 1: Add the eSIM

  • Go to Settings > Connections > SIM Manager.
  • Tap Add Mobile Plan (or Add eSIM).
  • Tap Scan Carrier QR Code.
  • Scan the code we sent to your email.

Step 2: Confirm Installation

  • Your phone will ask if you want to add this plan. Tap Confirm.
  • Wait for the download to finish.

Step 3: When You Land

  • Go to Settings > Connections > SIM Manager.
  • Turn your SimlyGo eSIM ON.
  • Tap Mobile Data and select the SimlyGo eSIM.
  • Go back to Mobile Networks and ensure Data Roaming is turned ON for the SimlyGo line.

🆘 Troubleshooting

"My internet isn't working!"

  • Check Roaming: Go to your eSIM settings and make sure Data Roaming is turned ON. This is the #1 reason for connection issues.
  • Check Signal: Are you in the destination country yet? The eSIM will not connect to a tower until you arrive.
  • Airplane Mode: Toggle Airplane mode ON for 5 seconds, then OFF to reset the connection.

Still have questions? Contact Us